CALL CENTER
Call Center module is an efficient solution for delivery businesses offering a powerful hub to exchange information between customers and branches, forming the link to simplify order management and communications across outlets while consolidating branch delivery orders and enhancing your overall service.
Take customer orders from one centralized location and build customer loyalty
Easily define minimum orders and delivery charges to be added to a bill automatically upon check request, customized per outlet, order type, or location.
Send orders straight to a specific branch’s kitchen printers and increase delivery order fulfillment accuracy.
FEATURES
Call center module is a perfect tool to manage all your delivery operations and communicate with your restaurant's customers to empower your service.
Simplify Operations
Empower your business’s customer service with an easy-to-use call center module that is scalable to your business needs and adaptable with the features needed to simplify call center to branch operations.
Full Integration
Call Center module offers full integration with various PBX phone systems, our fleet management solution O-DRIVER and Loyalty solution MERITS, in addition to managing your customer's information and statistics directly from your call center.
Intuitive Management
Manage every incoming call to your call center and automatically assign orders to be sent to kitchen printers within a specified delivery zone based on the caller's information.
Detailed Reports
Generate detailed reports based on customer information to increase your operational efficiency and serving area coverage allowing you to make improved business-related decision-making.